Problem-Solving & Decision-Making

Problem Characteristics
What is a Problem?
Problem Types
Problem Characteristics
Problem Anatomy
Problem-Solving Process
Problem-Solving Methodology

Problem Recognition
Symptom Identification
Research Methods
Data Collection Methods
Sample Target Data
Data Collection Interviews
Group Brainstorming

Problem Definition
Problem Definition Techniques
Brainstorming
Data Analysis
Variation Analysis
Time Analysis
Defect Concentration Chart
Force Field Analysis
Key Word Analysis

Reasoning Skills
Definitions
Deduction vs Induction
Syllogistic Reasoning
Venn Diagrams
Linear Ordering
Rivals of Reason
Errors in Reasoning

Root-Cause Analysis
Determining Cause
Common Errors
Analysis Techniques
Brainstorming
Force-Field Analysis
Charting Unknowns
Chronological Analysis
Causal Chains
Repetitive-Why Analysis
Fault Isolation
Scatter Diagram
Cause-Effect Diagram

Creativity
What is Creativity?
Blocks to Creativity
Creativity Blockbusters
The Creative Process
Techniques for Idea Generation
Group Creativity

Solution Alternatives
Decision-Making - General Structure
Decision Situations
Rational Process
Solution Alternatives
Methods vs Solutons
Solution Strategies
Generation of Alternatives
Brainstorming for Solutions
Force-Field Analysis

Evaluating Alternatives
Brainstorming
Elimination
Action-Effect Diagram
Weighing Against Goals
Weighing Against Consequences
Prioritising
Combination
Criteria Matrix

Action Planning
Planning Tools
Brainstorming
Question & Answer
Action Plan Form
Monitoring
Resource Estimation
Contingency Plan
Action Plan Test

Implementation
Selling an Idea
Managing Change
The Plan in Action
Removing Roadblocks

Evaluation
Criteria for Success
Input to Future Decisions

	Code:	IS480-002
	Series:	Personal Development
	Duration:	2 days