Introduction
Characteristics of Projects
Project costs and benefits
Systems development lifecycle
Costs, benefits and the SDLC
Project definition: The business case
Business Case activities
Requirements Definition
What are requirements
Functional requirements
Non-functional requirements
Information gathering
Requirements catalogue
Benefits
SPIRACIS: A benefits God?
Benefits matrix
Types of benefit
The time value of money
Estimating benefits
Application functions
Components of a Workflow Diagram
Functions
Component types
Functions and data flow diagrams