The Quality Triangle
Identifying Gaps between Quality Persdpectives
Aligning Quality Perspectives
The Value-based Approach
The Process Improvement Approach

Software Product Quality
The Software Quality Triangle
Gaps between Software Quality Perspectives
Quality Triangle Shapes
Measuring Software Product Quality
ISO 9126 Standard for Software Quality Characteristics

Software Process Quality
The Software Development Life-Cycle (SDLC)
The SDLC and the Software Quality Triangle
Defect-injecting Activities
Defect-removing Activities
Removing defects throughout the SDLC
Measuring Software Process Quality

Software Process Improvement
Modelling Software Processes
Work Products, Process Rules, Activities
Process Disciplines & Product Life-cycles
The Plan-Do-Check-Act (PDCA) Cycle
Process Capability Levels
Level 1 - Ad-Hoc Process
Level 2 - Managed Process
Level 3 - Defined Process
Level 4 - Measured Process
Level 5 - Improving Process
Software Process Improvement Frameworks
ISO/IEC 15504 -
Information Technology Software Process Assessment (SPICE)
Capability Maturity Model Integration (CMMI)

Software Quality Management Techniques
Repair, Rework, & Scrap
Quality Appraisal
Walkthroughs, Reviews, & Inspections
Testing
Defect Prevention
Early Requirements Validation
Configuration Management
Error Analysis
Quantitative Quality Management

Software Quality Assurance
Quality Assurance vs. Quality Management
Quality and Independence
The Role of Quality Assurance
Monitoring the Software Process
Ensuring Compliance with Procedures & Standards
Alerting Management when Deviations Occur