A+ Certification: OS Technologies (2003 Objectives)

Code:

 CR22-013

Series:

 IT Technical

Duration:

 5 days
Operating systems overview
Operating system fundamentals
DOS (Disk Operating System)
Windows operating systems
Other operating systems

Hardware and software management
Hardware management
Software management
Application management

The boot process and command line management
The boot process
Emergency startup disks
DOS/Windows 9x memory management
DOS/Windows 9x disk management

Installing and using Windows 9x
Versions and architecture
Installation
Working with Windows 9x
Installing hardware
Installing applications
Memory management

Supporting and troubleshooting Windows 9x
Booting Windows 9x
Troubleshooting the boot process
The Windows 9x registry
Maintenance and troubleshooting tools
Troubleshooting hardware
Troubleshooting applications
Troubleshooting performance		 Understanding and supporting Windows NT
Architecture
Installation
Supporting Windows NT
The boot process
Troubleshooting

Installing and using Windows 2000
Architecture
Installation
Using Windows 2000
Hardware and application management

Managing and troubleshooting Windows 2000
Customizing the boot process
Troubleshooting the boot process
Tools for maintenance and troubleshooting

Installing and using Windows XP
Features and architecture
Installation
Using Windows XP
Hardware and application management

Managing and supporting Windows XP
Security
The registry
Maintenance and troubleshooting tools
Troubleshooting the boot process

Hard drives
Hard drive support
Viruses and other computer infections		 Windows networking
Networking basics
Network addressing
Connecting to a network and sharing resources
Remote access

Windows Internetworking
The OSI model and TCP/IP networks
Dial-up Internet connections
DSL and cable modem connections
Supporting Internet clients

Linux, Macs, and notebooks
Introducing the Mac OS
Introducing Linux
Supporting notebooks

Appendix A: Error messages
Error messages and their meanings

Appendix B: Character sets
ASCII character set and ANSI.sys

Appendix C: The hexadecimal number system and memory addressing
Understanding number systems

Appendix D: The PC Technician
Understand customer needs
Support calls and providing good service
Record keeping and information tools
Professional organizations and certifications
Protecting software copyrights

A+ Certification: OS Technologies (2003 Objectives)


After completing this course, students will know how to:

  • Discuss how operating systems work, the legacy of DOS, the various Windows operating systems, the differences between them and discuss advantages and disadvantages of common non-Windows operating systems.
  • Relate an OS to hardware and to other software, and launch an OS application.
  • Outline the steps to boot the computer, create and use Windows 9x rescue disks to troubleshoot and solve problems while booting Windows, view and manage memory in DOS and Windows 9x, use and manage floppy disks and hard drives in DOS and Windows 9x.
  • Describe different versions and architecture of Windows 9x, install Windows 9x as a clean install and as an upgrade, use keystroke shortcuts, manage hard drives and floppy disks and desktop with Windows 9x, install hardware with Windows 9x, install applications with Windows 9x, and manage memory with Windows 9x.
  • Discuss the Windows 9x startup process, troubleshoot the Windows 9x boot process, discuss the Windows 9x registry, its organization and the recovery procedure, discuss the tools used to monitor, control, and troubleshoot Windows 9x, troubleshoot hardware in Windows 9x, troubleshoot applications in Windows 9x and troubleshoot Windows 9x performance.
  • Describe Windows NT architecture, install and customize Windows NT, use and support Windows NT, outline the Windows NT boot process, and create Windows NT setup and repair disks to repair a Windows NT system.
  • Outline new features of Windows 2000 and understand basic and dynamic disks, plan and perform the Windows 2000 installation, manage and use Windows 2000 and install hardware and applications with Windows 2000.
  • Outline the Windows 2000 boot process, troubleshoot the Windows 2000 boot process, and use tools for maintenance, troubleshooting, and performance monitoring in Windows.
  • Outline the features and architecture of Windows XP, plan and perform Windows XP installation, customize the Windows XP desktop, manage audio and video, and allow multiple and remote logins under Windows XP, and install hardware and applications with Windows XP.
  • Use Windows XP features to secure the PC, view and update the Windows NT/2000/XP/2003 registry, use tools for troubleshooting and maintaining Windows XP, and troubleshoot the Windows XP boot process.
  • Support hard drives and take backups, identify computer viruses and infestations and protection against them.
  • Outline the basics of networking, the different types of addresses used on networks, connect and share resources over a local area network and control a computer remotely.
  • Discuss how the OSI model applies to TCP/IP networks, such as the Internet, connect to the Internet using a dial-up connection, connect to the Internet using a cable modem or DSL connections and support some common Internet clients: Web browsers, e-mail and FTP.
  • Discuss starting up, using, and supporting hardware in the Mac OS, outline the file structure of the Linux OS, usage of some Linux commands, outline Windows 98, Windows 2000 and Windows XP notebook features and describe power management in notebooks.

Prerequisites:


None